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Built for Home Services Companies

We understand the unique demands, terminology, and customer expectations of trades businesses. Our teams are trained specifically for HVAC, plumbing, electrical, and all home services industries across the United States.

HVAC Call Center Services

Capture every emergency repair call, seasonal tune-up inquiry, and equipment replacement lead. Our HVAC-trained agents understand the urgency of no heat in winter, no AC in summer, and the importance of preventive maintenance programs.

24/7 Emergency Dispatch

No heat? No AC? We answer immediately and dispatch your technicians to emergency calls day or night.

Seasonal Tune-Up Campaigns

Proactive outbound calls to past customers for spring AC check-ups and fall furnace maintenance.

Equipment Replacement Leads

Qualify customers for system replacements, upgrades, and high-efficiency equipment installations.

HVAC Use Cases

Emergency Repairs

Customer calls at 2 AM with no heat. VoiceAI captures the call, qualifies the emergency, and dispatches your on-call technician immediately.

  • Instant emergency triage
  • Technician dispatch coordination
  • Customer status updates

Tune-Up Campaigns

Outbound team reaches 500 past customers in March for spring AC tune-ups. Books 150 appointments in two weeks.

  • Seasonal reactivation campaigns
  • Preventive maintenance scheduling
  • Membership plan upsells

System Replacements

Customer inquires about replacing 15-year-old furnace. Agent qualifies budget, schedules in-home estimate, follows up until job is booked.

  • High-value lead qualification
  • Estimate scheduling & follow-up
  • Conversion tracking & reporting

Plumbing Answering Service

Plumbing emergencies don't wait. Burst pipes, water heater failures, and clogged drains require immediate response. Our plumbing-trained agents understand the urgency and book your technicians for emergency calls, routine service, and preventive maintenance.

24/7 Emergency Response

Burst pipes, flooding, sewer backups — we answer immediately and dispatch your emergency plumbers.

Water Heater Replacement

Qualify leads for tankless upgrades, traditional replacements, and high-efficiency installations.

Drain Cleaning Follow-Ups

Proactive outreach to past customers for annual drain maintenance and camera inspections.

Electrical Dispatch Support

Electrical work requires precision and safety. Our electrical-trained agents understand the difference between emergency service calls, panel upgrades, generator installations, and EV charger projects. We qualify leads, schedule estimates, and follow up until jobs are booked.

Panel Upgrade Estimates

Qualify homeowners for 100A to 200A upgrades, subpanel installations, and code compliance work.

Generator Installation Leads

Schedule consultations for whole-home generators, transfer switches, and backup power systems.

EV Charger Installations

Capture growing demand for Level 2 home EV charger installations and electrical upgrades.

Electrical Use Cases

  • Safety Inspection Follow-Ups

    Proactive calls to homeowners who received safety recommendations during service visits.

  • Lighting Upgrade Campaigns

    Reach past customers for LED retrofits, recessed lighting, and smart home installations.

  • Commercial Electrical Leads

    Qualify business owners for tenant improvements, warehouse lighting, and electrical service upgrades.

  • Emergency Troubleshooting

    Triage power outages, tripped breakers, and electrical hazards for immediate dispatch.

All Home Services Companies

Beyond HVAC, plumbing, and electrical, we serve roofing contractors, garage door companies, pest control services, landscaping businesses, and any home services company that needs professional call answering, lead capture, and customer reactivation.

Roofing & Restoration

  • • Storm damage response
  • • Insurance claim coordination
  • • Inspection scheduling
  • • Estimate follow-up

Garage Door Services

  • • Emergency repair dispatch
  • • Opener replacement leads
  • • New door installations
  • • Maintenance scheduling

Pest Control

  • • Emergency extermination
  • • Quarterly service renewals
  • • Termite inspection scheduling
  • • Preventive treatment plans

Landscaping & Lawn Care

  • • Seasonal service booking
  • • Irrigation repair dispatch
  • • Landscape design consultations
  • • Maintenance contract renewals

Ready to Capture Every Call
in Your Industry?

Let's discuss how Trades Connect 24 can transform your customer contact operations.