Answer More Calls.
Book More Jobs.
Reactivate More
Customers.
Dedicated inbound teams, outbound revenue programs, VoiceAI, chat, email, and back-office support built for HVAC, Plumbing, Electrical, and all home services companies.
Powered by CallCentered — Proven infrastructure, recruiting engine, and operational excellence
Turn Problems Into Revenue
Every missed call, staffing gap, and slow response is lost revenue. We turn those problems into measurable growth.
Missed Calls
Every unanswered call is a customer choosing your competitor.
Staffing Gaps
Inconsistent coverage leads to inconsistent booking rates.
Slow Response
Delayed follow-up kills lead conversion before it starts.
No Reactivation
Existing customers are your easiest revenue — if you reach them.
After-Hours Calls
Emergency jobs go to whoever answers first — day or night.
Language Barriers
Spanish-speaking customers need service too — don't lose them.
Complete Revenue Operations
From inbound call answering to outbound reactivation campaigns, we handle every customer touchpoint that drives revenue.
Inbound Teams
- 100% answer rates — every call captured
- CSR & booking optimization
- Full coverage during business hours
- Dedicated or shared models
Outbound Programs
- Tune-up reactivation campaigns
- Maintenance plan renewals
- Estimate follow-up & conversion
- Dedicated or shared models
VoiceAI
- 24/7 after-hours coverage
- Overflow management during peaks
- Immediate lead capture & routing
- Human + AI hybrid model
Omnichannel
- Live chat support
- Email response management
- Web lead rapid response
- SMS/text follow-up
Back Office
- Dispatch assistance & coordination
- CRM updates & data entry
- QA monitoring & coaching
- Performance dashboards
Ready to Scale?
See how we can transform your customer contact operations.
Built for Home Services
We understand the unique demands of trades businesses. Our teams are trained on your industry's specific needs, terminology, and customer expectations.
HVAC
- • Emergency repair dispatch
- • Seasonal tune-up campaigns
- • Maintenance plan renewals
- • Equipment replacement leads
Plumbing
- • 24/7 emergency response
- • Water heater replacement
- • Drain cleaning follow-ups
- • Preventive maintenance
Electrical
- • Panel upgrade estimates
- • Generator installation leads
- • Safety inspection follow-ups
- • EV charger installations
All Trades
- • Roofing & restoration
- • Garage door services
- • Pest control
- • Any home services company
Proven Performance. Measurable Growth.
Real results from home services companies that partnered with Trades Connect 24 to transform their customer contact operations.
Answer Rate Achievement
A regional HVAC company eliminated missed calls entirely, capturing every emergency service opportunity and seasonal maintenance inquiry.
Lead Conversion Increase
A plumbing company improved booking rates through optimized call scripts, immediate follow-up, and dedicated CSR training.
Coverage Transformation
An electrical contractor captured after-hours emergency calls with VoiceAI, turning nights and weekends into revenue generators.
Powered by CallCentered
Trades Connect 24 leverages CallCentered's proven national infrastructure, recruiting engine, workforce management, QA processes, and performance optimization systems — the same operational excellence that powers successful contact centers across legal and healthcare verticals.
National Delivery Model
Scalable infrastructure with redundancy and reliability built in.
Recruiting & Training Engine
Proven hiring pipelines and onboarding systems that ensure quality from day one.
Workforce Management
Real-time scheduling, forecasting, and capacity management to match your demand.
QA & Coaching
Continuous monitoring, feedback loops, and performance improvement programs.
Reporting & Dashboards
Real-time visibility into call metrics, conversion rates, and revenue impact.
Nearshore Bilingual Support
100% English and Spanish coverage to serve all your customers.
Human-First. AI-Enabled. Built to Scale.
How It Works
From discovery to launch to continuous optimization, we partner with you every step of the way.
Discovery
Understand your business, call patterns, and revenue goals.
Build Scripts
Create custom call flows and booking processes.
Recruit & Train
Assemble your dedicated team and onboard them to your brand.
Launch
Go live with full support and monitoring from day one.
Optimize
Continuous improvement through QA, coaching, and reporting.
Stop Losing Jobs to
Missed Calls.
Every call is a revenue opportunity. Let's make sure you capture every single one.